New to FreePBX, new to Asterisk, not new to telecom (35 years) and I have created and manufactured airborne PBX systems back in the day (using dialogic). I know phones, I know computers, I know code. My first time implementing an Asterisk based PBX. Everything is running well, trunking, routes, IVR, announcements. So far it is going very well, but I want agents to be able to log into (more importantly out of, so it will fail over to an external call center at night) queues rather than static assignments.
I do not understand what I am seeing in Subscribe/Notify -= Registered Asterisk Dial Plan Hints =- I am sure there are some things there that would be helpful.
I am using an AASTRA 6731i x200 trying to log into a queue.
The queue is 700.
*45 *45200 and *45200700 all fail. No announcements. The time announcement works so announcements work and some feature codes work. But not this one. Odd thing is, when dialing *45200700 the log shows:
Call from ‘200’ (10.215.72.200:5060) to extension ‘*45200700’ rejected because extension not found in context ‘from-internal’.
So, it is not even getting treated as a feature code. I have the same problem when using the Adore soft client. Guessing it is not a phone issue.
I know an experienced person will immediately look at that log and think " you dummy, you have to …" Hopefully???
etc/asterisk/features.conf and all the includes do not show *45 but I am not sure I am looking the right place. I know, I know, with the freePBX gui, you don’t make changes to the conf files. But I am beating my head against the wall.
I have searched this forum and others and have not found anything helpful yet.
Not sure what this is telling me (from Registered Asterisk Dial Plan Hints) :
45[email protected] : Custom:QUEUE223*700 State:Idle Watchers 0