401 from trunk provider when forwarding calls anywhere

General Help
1

Hi, just got FreePBX set up - however, I am unable to forward calls anywhere after the default 15sec ring-off period. My trunk provider returns a 401, even when I am attempting to forward to the extension’s internal voicemail.

Apologies in advance as I’m a complete dunce in the telephony area, and am more used to hosted systems than FreePBX.

If anything else is needed just let me know. Thank you.

2

How does this relate to an outgoing call? 401 can only be generated for outgoing requests. Unless they authenticate you by IP, any outgoing request, for a new call leg, would be expected to result in a 401 response, as it is a normal part of the authentication protocol.

3

I would love to know. Unfortunately, my provider is very uncooperative. It appears I’m wasting my time.

Thanks anyway.