3 digit extensions have 4 digit hints

I was attempting to configure the BLF for Call Forwarding on an IP phone, and noticed that the CF hints were setup as 4 digit extensions (leading 0 in front of the 3 digit extension). Other hints seem ok, but I also noticed that call pickup (*8) does not work unless I put a 0 in front of my 3 digit extensions. Just want to know if we should train our users for this, or if it is a bug.


*[email protected] : Custom:DEVCF234 State:Idle Watchers 0
*[email protected] : Custom:DEVCF232 State:Idle Watchers 0
*[email protected] : Custom:DEVCF228 State:Idle Watchers 0
*[email protected] : Custom:DEVCF229 State:Idle Watchers 0
*[email protected] : Custom:DEVCF227 State:Idle Watchers 0
*[email protected] : Custom:DEVCF221 State:Idle Watchers 1
*[email protected] : Custom:DEVCF222 State:Idle Watchers 0
*[email protected] : Custom:DEVCF223 State:Idle Watchers 0
*[email protected] : ccss:SIP/243 State:Idle Watchers 0
*[email protected] : ccss:SIP/234 State:Idle Watchers 0
*[email protected] : ccss:SIP/232 State:Idle Watchers 0
*[email protected] : ccss:SIP/228 State:Idle Watchers 0
*[email protected] : ccss:SIP/229 State:Idle Watchers 0
*[email protected] : ccss:SIP/227 State:Idle Watchers 0
*[email protected] : ccss:SIP/221 State:Idle Watchers 0
*[email protected] : ccss:SIP/222 State:Idle Watchers 0

There’s an advanced setting to tell it whether to use DEVICE_STATE and thus create all sorts of other hints.

I don’t recall the name but go find that and make sure it is enabled and then you should get a bunch of other hints as well.

Also make sure you are either not using Dynamic Hints or if you are, that your asterisk.conf file has execinclude=yes in it.

My system is set in the standard Extension mode, but when I type “core show hints” at the command line I only see hints for the extensions but nothing for DND or anything else. I have changed the feature codes is that a problem or have missed something.


Got it guys, thanks for the updates. And of course, that bug can be closed/canceled.

those are all correct.

*740 is the prefix for CF Toggle, *84 is the prefix for campon toggle.

And no, you shouldn’t teach your users such cryptic things. Those are designed for people who will be programming specific BLF buttons on phones for the various features.


I did not catch that. I just saw he said all of them were being generated with a 0 before the extension. Sorry should of looked at his list better.

Sure, but how do I create/open a bug report?


Click on Net ticket at the top

Thanks for the help.

Nope that would be a good old fashion bug in FreePBX. Seems to be isolated to 2.9 but I could be wrong. Can you open a bug in it for FreePBX.