Unable to listen to or download call recordings for inbound calls

I am unable to listen to in the web browser or download call recordings from inbound calls in the UCP. Internal call recordings and outbound call recordings work fine. I also do not see a recording in my var/spool/asterisk/monitor directory for these calls. The UCP call history does show a play button and download button next to the calls and I have all my settings set to force recording.

Is this a known or common issue?

I am having the same problem. The recording is shown as available, but I cannot play anything … the length appears to be 0 min no matter what the call length. Outbound - fine, internal - fine; just external inbound seem to be the problem.

Really like to get this fixed.