Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)

An update on this…

After going to bed last night in total frustration, I woke up this morning to discover that I can now call internally! I can call from 101 to 102 and visa-versa and also call 100 to ring all extensions. I can even receive calls from the 3 trunks.

However, I cannot make outbound calls. All outbound calls end up with the message …all circuits busy now please try your call again later.

Here’s what the log shows when I try to call my mobile number from extension 102:

[2015-11-29 10:30:21] VERBOSE[1443][C-00000008] netsock2.c:   == Using SIP RTP TOS bits 184
[2015-11-29 10:30:21] VERBOSE[1443][C-00000008] netsock2.c:   == Using SIP RTP CoS mark 5
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [07891234567@from-internal:1] Macro("SIP/102-00000011", "user-callerid,LIMIT,EXTERNAL,") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:1] Set("SIP/102-00000011", "TOUCH_MONITOR=1448793021.17") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:2] Set("SIP/102-00000011", "AMPUSER=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:3] GotoIf("SIP/102-00000011", "0?report") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:4] ExecIf("SIP/102-00000011", "1?Set(REALCALLERIDNUM=102)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:5] Set("SIP/102-00000011", "AMPUSER=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:6] GotoIf("SIP/102-00000011", "0?limit") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:7] Set("SIP/102-00000011", "AMPUSERCIDNAME=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:8] GotoIf("SIP/102-00000011", "0?report") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:9] Set("SIP/102-00000011", "AMPUSERCID=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:10] Set("SIP/102-00000011", "__DIAL_OPTIONS=Ttr") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:11] Set("SIP/102-00000011", "CALLERID(all)="102" <102>") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:12] GotoIf("SIP/102-00000011", "0?limit") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:13] ExecIf("SIP/102-00000011", "1?Set(GROUP(concurrency_limit)=102)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:14] GotoIf("SIP/102-00000011", "1?continue") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (macro-user-callerid,s,27)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:27] Set("SIP/102-00000011", "CALLERID(number)=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:28] Set("SIP/102-00000011", "CALLERID(name)=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:29] Set("SIP/102-00000011", "CDR(cnum)=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:30] Set("SIP/102-00000011", "CDR(cnam)=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-user-callerid:31] Set("SIP/102-00000011", "CHANNEL(language)=en") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [07891234567@from-internal:2] Gosub("SIP/102-00000011", "sub-record-check,s,1(out,07891234567,dontcare)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:1] GotoIf("SIP/102-00000011", "0?initialized") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:2] Set("SIP/102-00000011", "__REC_STATUS=INITIALIZED") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:3] Set("SIP/102-00000011", "NOW=1448793021") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:4] Set("SIP/102-00000011", "__DAY=29") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:5] Set("SIP/102-00000011", "__MONTH=11") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:6] Set("SIP/102-00000011", "__YEAR=2015") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:7] Set("SIP/102-00000011", "__TIMESTR=20151129-103021") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:8] Set("SIP/102-00000011", "__FROMEXTEN=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:9] Set("SIP/102-00000011", "__MON_FMT=wav") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:10] NoOp("SIP/102-00000011", "Recordings initialized") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:11] ExecIf("SIP/102-00000011", "0?Set(ARG3=dontcare)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:12] Set("SIP/102-00000011", "REC_POLICY_MODE_SAVE=") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:13] ExecIf("SIP/102-00000011", "0?Set(REC_STATUS=NO)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:14] GotoIf("SIP/102-00000011", "3?checkaction") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (sub-record-check,s,17)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@sub-record-check:17] GotoIf("SIP/102-00000011", "1?sub-record-check,out,1") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (sub-record-check,out,1)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [out@sub-record-check:1] NoOp("SIP/102-00000011", "Outbound Recording Check from 102 to 07891234567") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [out@sub-record-check:2] Set("SIP/102-00000011", "RECMODE=dontcare") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [out@sub-record-check:3] ExecIf("SIP/102-00000011", "1?Goto(routewins)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (sub-record-check,out,7)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [out@sub-record-check:7] Gosub("SIP/102-00000011", "recordcheck,1(dontcare,out,07891234567)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [recordcheck@sub-record-check:1] NoOp("SIP/102-00000011", "Starting recording check against dontcare") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [recordcheck@sub-record-check:2] Goto("SIP/102-00000011", "dontcare") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (sub-record-check,recordcheck,3)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [recordcheck@sub-record-check:3] Return("SIP/102-00000011", "") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [out@sub-record-check:8] Return("SIP/102-00000011", "") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [07891234567@from-internal:3] Set("SIP/102-00000011", "MOHCLASS=default") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [07891234567@from-internal:4] ExecIf("SIP/102-00000011", "1?Set(TRUNKCIDOVERRIDE=00442031234567)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [07891234567@from-internal:5] Set("SIP/102-00000011", "_NODEST=") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [07891234567@from-internal:6] Macro("SIP/102-00000011", "dialout-trunk,3,07891234567,,off") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:1] Set("SIP/102-00000011", "DIAL_TRUNK=3") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:2] GosubIf("SIP/102-00000011", "0?sub-pincheck,s,1()") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:3] GotoIf("SIP/102-00000011", "0?disabletrunk,1") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:4] Set("SIP/102-00000011", "DIAL_NUMBER=07891234567") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:5] Set("SIP/102-00000011", "DIAL_TRUNK_OPTIONS=Ttr") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:6] Set("SIP/102-00000011", "OUTBOUND_GROUP=OUT_3") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:7] GotoIf("SIP/102-00000011", "0?nomax") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:8] GotoIf("SIP/102-00000011", "0?chanfull") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:9] GotoIf("SIP/102-00000011", "0?skipoutcid") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:10] Set("SIP/102-00000011", "DIAL_TRUNK_OPTIONS=Tt") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:11] Macro("SIP/102-00000011", "outbound-callerid,3") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:1] ExecIf("SIP/102-00000011", "0?Set(CALLERPRES()=)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:2] ExecIf("SIP/102-00000011", "0?Set(REALCALLERIDNUM=102)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:3] GotoIf("SIP/102-00000011", "1?normcid") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (macro-outbound-callerid,s,6)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:6] Set("SIP/102-00000011", "USEROUTCID=") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:7] Set("SIP/102-00000011", "EMERGENCYCID=") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:8] Set("SIP/102-00000011", "TRUNKOUTCID=00442031234567") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:9] GotoIf("SIP/102-00000011", "1?trunkcid") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (macro-outbound-callerid,s,14)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:14] ExecIf("SIP/102-00000011", "1?Set(CALLERID(all)=00442031234567)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:15] ExecIf("SIP/102-00000011", "0?Set(CALLERID(all)=)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:16] ExecIf("SIP/102-00000011", "1?Set(CALLERID(all)=00442031234567)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:17] ExecIf("SIP/102-00000011", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:18] Set("SIP/102-00000011", "CDR(outbound_cnum)=00442031234567") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outbound-callerid:19] Set("SIP/102-00000011", "CDR(outbound_cnam)=") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:12] GosubIf("SIP/102-00000011", "0?sub-flp-3,s,1()") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:13] Set("SIP/102-00000011", "OUTNUM=07891234567") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:14] Set("SIP/102-00000011", "custom=SIP/OVH_UK") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:15] ExecIf("SIP/102-00000011", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)Tt)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:16] ExecIf("SIP/102-00000011", "0?Set(DIAL_TRUNK_OPTIONS=TtM(confirm))") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:17] Macro("SIP/102-00000011", "dialout-trunk-predial-hook,") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("SIP/102-00000011", "") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:18] GotoIf("SIP/102-00000011", "0?bypass,1") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:19] ExecIf("SIP/102-00000011", "1?Set(CONNECTEDLINE(num,i)=07891234567)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:20] ExecIf("SIP/102-00000011", "1?Set(CONNECTEDLINE(name,i)=CID:00442031234567)") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:21] GotoIf("SIP/102-00000011", "0?customtrunk") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:22] Dial("SIP/102-00000011", "SIP/OVH_UK/07891234567,300,Tt") in new stack
[2015-11-29
 10:30:21] WARNING[27809][C-00000008] app_dial.c: Unable to create 
channel of type 'SIP' (cause 20 - Subscriber absent)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] app_dial.c:   == Everyone is busy/congested at this time (1:0/0/1)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:23] NoOp("SIP/102-00000011", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 20") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-dialout-trunk:24] GotoIf("SIP/102-00000011", "0?continue,1:s-CHANUNAVAIL,1") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("SIP/102-00000011", "RC=20") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("SIP/102-00000011", "20,1") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (macro-dialout-trunk,20,1)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [20@macro-dialout-trunk:1] Goto("SIP/102-00000011", "continue,1") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Goto (macro-dialout-trunk,continue,1)
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [continue@macro-dialout-trunk:1] NoOp("SIP/102-00000011", "TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 20 - failing through to other trunks") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [continue@macro-dialout-trunk:2] Set("SIP/102-00000011", "CALLERID(number)=102") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [07891234567@from-internal:7] Macro("SIP/102-00000011", "outisbusy,") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outisbusy:1] Progress("SIP/102-00000011", "") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outisbusy:2] Playback("SIP/102-00000011", "all-circuits-busy-now,noanswer") in new stack
[2015-11-29 10:30:21] VERBOSE[27809][C-00000008] file.c:     --  Playing 'all-circuits-busy-now.ulaw' (language 'en')
[2015-11-29 10:30:23] VERBOSE[27809][C-00000008] pbx.c:     -- Executing [s@macro-outisbusy:3] Playback("SIP/102-00000011", "pls-try-call-later,noanswer") in new stack
[2015-11-29 10:30:23] VERBOSE[27809][C-00000008] file.c:     --  Playing 'pls-try-call-later.ulaw' (language 'en')