I finally dragged our PBX kicking and screaming up to the latest and greatest release, and we’ve only had one functionality regression:
Several of our queues force call recording “on” - users used to be able to view the recordings in ARI and download them to attach them to support tickets.
This functionality no longer works on the current release (6.12.65-27 ; Asterisk 13) – The recordings are made, and the call shows up in the UCP call history, but the recordings are not available in UCP. (The recordings DO show up in the CDR as expected).
I’m wondering if this is the expected behavior, and if so are there any settings we can tweak to allow users to see recordings for calls they answered from a queue?