So here is the solution. Even though there is a “link” between the extension and the user, it is not complete. Why, don’t know. On the user profile page, there is a drop down box labeled, “Linked Extension”. This gives the impression that all should be ok. Right underneath there is a section labeled “Additional Assigned Extensions”. This gives the impression that only “Additional” and not “Primary” extension needs to be selected.
Once I clicked the box next to the already “Linked” extension that is when the other boxes updated. Then I clicked update, and apply config . Afterwards in the UCP the voicemail and other menus appeared.
Please consider changing the information in the rollover help icons to include that the primary extension needs to be selected in order for these features to become available in the UCP.
Thanks.