Trunk Dial Timeout setting

Driver · November 30, 2015, 3:47pm

Why Trunk Dial Timeout (TRUNK_RING_TIMER) is a read-only setting? Is it unsafe to change it?
In a call center I want people to wait for a call about 25 seconds only, not default 300 seconds.

danielf · November 30, 2015, 3:51pm

Hi,

You can change this setting, but you need to enable overriding in the advanced settings module.

Thank you,

Daniel Friedman
Trixton LTD.

Driver · November 30, 2015, 4:03pm

Hi, thank you, but my question is not how to change this setting but why it is read-only by default?

danielf · November 30, 2015, 4:09pm

Hi,

It is really a question to the designers of the system. I prefer that no one would touch the internal settings of the dial plan except the administrators. It is almost an out of the box pbx. Just configure your extensions, trunks and routes and you are off to go.

Thank you,

Daniel Friedman
Trixton LTD.