Totalimpact,
Interesting question, i havent had this requirement before, but i like to participate in the creative brainstorm process.
I havent tried this yet, but heres my idea:
Create inbound routes
- inbound routes each go to a separate Call Flow
- the call flow that the inbound points to looks like this
Normal: custom time condition
Override: Away IVR - the time conditon is programmed as
If matches this time: go to queue
If not go to away IVR - create a ring group
- add each of the 3 call flow toggle speed dials to the ring group
- set the ring group to ring all simultaneously
- add the ring group as a speed dial “away” button (not sure how or if this could be made into a blf)
What you really should do is learn how this works though: