Queue delay to allow caller to hear MOH advert

Hi There,

We are currently using FreePBX V12.0.9. Incoming calls are routed to an IVR with auto attendant prompts for 4 department queue destinations. What we are trying to achieve is a delay between when the caller presses the IVR number and when the call rings in the queue. The reason for this is that we want callers to hear roughly the first 5 seconds of the MOH as it contains extra information and adverts. I have tried using the Member delay option in the queue settings but this just frustrated the members as the delay counter only started once the destination phone was answered causing 5 seconds of “dead air” on the destination side.

Any suggestions would be appreciated.

Just send calls to a “recording” first.