I have customer who uses Schmooze Q-Xact reports to build per-agent reports from their call queues. There’s an agent who has been added to their “Sales” queue and has been receiving calls for the past several weeks, but isn’t showing up in the Q-Xact reports, but is in the regular CDR reports. Is there something else that needs to be done when adding a new agent except add them to the regular FreePBX queue for them to show up in the Q-Xact logs?
I realize from reading Q-Xact documentation, that the agent won’t show up until there’s data pertaining to them in the Q-xact database, but after 2 weeks and active use of the queue, I’d think she’d be in there now, if things working correctly.
We restarted the system the FreePBX system is hosted on, but so far that hasn’t made difference, although I haven’t confirmed the agent has taken calls since the reboot.
I’ve looked through the actual qxact_agent_calls table in the asterisk MySQL database and indeed don’t see the agent listed at all.