mystical_ice — 2010-10-13T11:29:49-04:00 — #1
Just started using freePBX, and i love it so far, but i have a problem -
When i'm not in the office, with our old phone system, i would forward the DID to my cellphone. My office phone wouldn't even ring, it would just forward straight to my cellphone. If i didn't answer, it would go to cellphone voicemail, etc.
Well what's happening now, is it IS ringing my cellphone, but when i answer, it gives me options... "1 to answer, 2 to hang up, 3 for caller ID info", etc.
I would like it to just forward to the cellphone and leave it at that - no prompts, no anything, and when it times out, it goes to my cellphone's voicemail.
Is that possible to do??
mystical_ice — 2010-10-13T14:43:40-04:00 — #2
I checked the GUI, and "Call Screening" is disabled. Yet this is still occuring.
Another thing that i'm confused about, is how when I make a call from my extension, I can have it show up as my DID in callerID. Right now it shows the office main #. I've tried putting my DID in "Outgoing CID", but no-go.
mystical_ice — 2010-10-13T14:47:42-04:00 — #3
Found the problem - under "Follow me" settings - there's an option called "Confirm Calls". That option asks the remote side to "press 1 to accept this call", etc.
That's the issue.
Still wondering about the outbound CID though.
skykingoh — 2010-10-13T12:00:17-04:00 — #4
You need to turn off the call screening feature on your extension.
jclambert — 2010-10-13T12:58:51-04:00 — #5
SkyKing has it (of course).
There is a checkbox in the GUI for your extension for "Call Screening".
As to which phone picks up the call as far as voicemail - in my experience it seems to be a timing issue. Set the ring time long enough on your follow-me so that your desk phone will not go to VM too quickly. That way, you cell has a chance to ring long enough for you to answer and/or go to the cell's VM.
Personally as most of our staff are smartphone users, we make sure the office phone gets the VM, and emails a copy (which they check on their cell).
system — 2014-06-04T15:06:30-04:00 — #6
This topic is now closed. New replies are no longer allowed.