So, we have narrowed down (we believe) an issue why some of our agent phones will freeze when they try to answer a call. It seems that if they are unlucky enough to try to answer a call when that call is answered by another tech, or sent to our voicemail blast. We solved the two agent answer at the same time with a round robin w\ memory setup, but we still have a couple of agents phones freeze if they try to answer the call, when that call is trying to go to voicemail, or the caller hangs up at the same time.
- Is this normal behavior? 2. If not, how do you solve the freezing issues in these cases? Would entering a delay or some other option work?
(Here is a screenshot of one such instance where a phone froze because the agent answered as it was going to the VMBlast group).
