Hey there,
We’ve noticed on every server that we manage that Digium phones (D40s,D50s,D70s) no longer receive an audio playback when they press the Park soft-button now that we’re on FreePBX 13. The display on the phone shows which Parking Lot number the caller is parked in, but the playback is not heard.
I have attached an example of the log below. You can see that it starts the playback, but it never completes. Again, this is seen in every installation that we manage as long as they’re on FreePBX 13. This includes brand new installations.
[2016-02-12 10:00:49] VERBOSE[14032][C-00003061] app_dial.c: Called SIP/114 [2016-02-12 10:00:49] VERBOSE[14032][C-00003061] app_dial.c: SIP/114-00000e20 is ringing [2016-02-12 10:00:52] VERBOSE[14032][C-00003061] app_dial.c: SIP/114-00000e20 answered SIP/voipms_backup-00000e1f [2016-02-12 10:00:52] VERBOSE[14035][C-00003061] bridge_channel.c: Channel SIP/114-00000e20 joined 'simple_bridge' basic-bridge <5fd2f894-44e7-4246-a2f1-fb4771979112> [2016-02-12 10:00:52] VERBOSE[14032][C-00003061] bridge_channel.c: Channel SIP/voipms_backup-00000e1f joined 'simple_bridge' basic-bridge <5fd2f894-44e7-4246-a2f1-fb4771979112> [2016-02-12 10:00:54] VERBOSE[14032][C-00003061] bridge_channel.c: Channel SIP/voipms_backup-00000e1f left 'simple_bridge' basic-bridge <5fd2f894-44e7-4246-a2f1-fb4771979112> [2016-02-12 10:00:54] VERBOSE[14032][C-00003061] parking/parking_bridge.c: Parking 'SIP/voipms_backup-00000e1f' in 'default' at space 71 [2016-02-12 10:00:54] VERBOSE[14032][C-00003061] bridge_channel.c: Channel SIP/voipms_backup-00000e1f joined 'holding_bridge' parking-bridge <032a2f80-48a9-424d-bb30-d846596e4f1c> [2016-02-12 10:00:54] NOTICE[2198][C-00003061] chan_sip.c: Got OK on REFER Notify message [2016-02-12 10:00:54] VERBOSE[14032][C-00003061] res_musiconhold.c: Started music on hold, class 'default', on channel 'SIP/voipms_backup-00000e1f' [2016-02-12 10:00:54] VERBOSE[14035][C-00003061] file.c: <SIP/114-00000e20> Playing 'digits/7.ulaw' (language 'en') [2016-02-12 10:00:54] VERBOSE[14035][C-00003061] bridge_channel.c: Channel SIP/114-00000e20 left 'simple_bridge' basic-bridge <5fd2f894-44e7-4246-a2f1-fb4771979112>
Another thing I would note is that if I dial ##70 midcall, it does transfer it to the Parking Lot and the audio recording is heard. Below is an example of that happening:
[2016-02-12 10:11:19] VERBOSE[14429][C-0000306d] app_dial.c: Called SIP/114 [2016-02-12 10:11:20] VERBOSE[14429][C-0000306d] app_dial.c: SIP/114-00000e23 is ringing [2016-02-12 10:11:21] VERBOSE[14429][C-0000306d] app_dial.c: SIP/114-00000e23 answered SIP/voipms_backup-00000e22 [2016-02-12 10:11:21] VERBOSE[14431][C-0000306d] bridge_channel.c: Channel SIP/114-00000e23 joined 'simple_bridge' basic-bridge <a9e8dfc3-93b3-4b27-8f6f-c11782d6d70e> [2016-02-12 10:11:21] VERBOSE[14429][C-0000306d] bridge_channel.c: Channel SIP/voipms_backup-00000e22 joined 'simple_bridge' basic-bridge <a9e8dfc3-93b3-4b27-8f6f-c11782d6d70e> [2016-02-12 10:11:27] VERBOSE[14429][C-0000306d] res_musiconhold.c: Started music on hold, class 'default', on channel 'SIP/voipms_backup-00000e22' [2016-02-12 10:11:27] VERBOSE[14431][C-0000306d] file.c: <SIP/114-00000e23> Playing 'pbx-transfer.ulaw' (language 'en') [2016-02-12 10:11:32] VERBOSE[14429][C-0000306d] res_musiconhold.c: Stopped music on hold on SIP/voipms_backup-00000e22 [2016-02-12 10:11:32] VERBOSE[14429][C-0000306d] bridge_channel.c: Channel SIP/voipms_backup-00000e22 left 'simple_bridge' basic-bridge <a9e8dfc3-93b3-4b27-8f6f-c11782d6d70e> [2016-02-12 10:11:32] VERBOSE[14429][C-0000306d] parking/parking_bridge.c: Parking 'SIP/voipms_backup-00000e22' in 'default' at space 71 [2016-02-12 10:11:32] VERBOSE[14429][C-0000306d] bridge_channel.c: Channel SIP/voipms_backup-00000e22 joined 'holding_bridge' parking-bridge <032a2f80-48a9-424d-bb30-d846596e4f1c> [2016-02-12 10:11:32] VERBOSE[14431][C-0000306d] file.c: <SIP/114-00000e23> Playing 'digits/7.ulaw' (language 'en') [2016-02-12 10:11:32] VERBOSE[14429][C-0000306d] res_musiconhold.c: Started music on hold, class 'default', on channel 'SIP/voipms_backup-00000e22' [2016-02-12 10:11:33] VERBOSE[14431][C-0000306d] file.c: <SIP/114-00000e23> Playing 'digits/1.ulaw' (language 'en') [2016-02-12 10:11:33] VERBOSE[14431][C-0000306d] bridge_channel.c: Channel SIP/114-00000e23 left 'simple_bridge' basic-bridge <a9e8dfc3-93b3-4b27-8f6f-c11782d6d70e>
So I’m left in a bit of a standstill about this at the moment since I can’t pinpoint the issue. If anyone has had this problem, or knows what the next course of action is please leave a comment below. We’re getting quite a lot of heat about this.
Other information that might be important,
FreePBX version: 10.13.66-6
DPMA version: 2.3.0