I have an IVR setup that allows dialing of extensions, and is working fine.
When I dial in, I hear the IVR message and I can dial an extension. If that person is unavailable, I can leave a voicemail.
What I would like to to is have the option to go back to the IVR after leaving the voicemail, (or choose not to leave a voicemail) and dial another extension, (or get the operator by dialing 0)
The scenario is, someone dials in, gets the IVR and dials my extension. I am unavailable, so they want to talk to someone else, and should be able to dial a different extension.
Without this functionality, they would have to hangup and call back again to dial the other extension number.
I have managed to set it so that if I dial 0 during voicemail recording, it will dial that IVR entry, which in my case is the default/timeout ring group.
I thought this might work if I dialled another extension, but it doesn’t seem to recognise it.
Maybe I am not waiting long enough after leaving a voicemail message for it to go back to the IVR.
Since dialling 0 was working during VM recording to choose that IVR option, i did try setting up the extension numbers as options in the IVR, but that didnt seem to work either.
i.e. I set IVR Option 10 to dial extension 10, 11 to dial ext 11, etc etc, and disabled the direct dialing extensions option, but same result. - If i dial another extension number during VM recording it doesnt recognise it.