Issues Provisioning Panasonic KX-UT133 - Unable to Dial

Hi,

I have 20 KX-UT113 handsets provisioned using the commercial endpoint manager, and 5 KX-UT133 handsets. The issue is that all of my KX-UT133 handsets are registered but i cant dial out. in the asterisk CLI i don’t see anything from the handset.

All handsets have been provisioned using the Endpoint Manager, I have checked asterisk info and all handsets are registered.

what happens is all 5 of the UT133 are behaving the same way, in on hook dialing you dial the extension and then press enter to dial the screen goes blank, the sp-phone / handset button led illuminates. no sound comes from the speaker and then after 2 seconds the LED goes out and the screen goes back to the status display (showing extension name, date time, setting, soft button, label, call log, address book).

the same happens in off hook dialing the only difference is the number dialed stays on the screen for a short period and then returns to the status page.

I have the following set up

HP Microserver G8
Asterisk 1.8.30.0
Centos 6 2.6.32-431.23.3.el6.x86_64 #1 SMP
FreePBX 2.11.0.38
Endpoint Manager 2.11.0.1.88

I hope some one can help i am going insane,

Thanks in advance

Simon

Hi,

An update, if i download the All Settings Sample and modify the bare essential info from the Panasonic site example here with my details.

I get a working config, i can dial out and receive calls, but when i provision the phone using the endpoint manger it fails. i have been through the config with a fine tooth comb and cant see a fault. can anyone help?

Config form Endpoint manager included below,

Thanks for any advice anyone can give

PCC Standard Format File

#Configuration automatically generated via the EndPoint Module#
#DO NOT HAND MODIFY THIS FILE!#
#generated: Wed, 24 Sep 2014 14:13:50 +0100#

TIME_ZONE="0"
SYSLOG_RTPSMLY_INTVL_3="20"
SYSLOG_RTPSMLY_INTVL_4="20"
NTP_ADDR="0.us.pool.ntp.org"
ADMIN_ID="admin"
ADMIN_PASS="222222"
USER_ID="user"
USER_PASS="111111"
DST_ENABLE="Y"
DST_OFFSET="60"
FIRM_FILE_PATH="tftp://10.10.66.250/panasonic/0/UT133.fw"
FIRM_UPGRADE_ENABLE="Y"
FIRM_VERSION="01.061"
CFG_STANDARD_FILE_PATH="tftp://10.10.66.250/Config{MAC}.cfg"
HOST_NAME="UT133"
CONFERENCE_SERVER_URI=“10.10.66.250"
VM_NUMBER_1=”*97"
DISPLAY_NAME_1="Board Room"
PHONE_NUMBER_1="235"
SIP_AUTHID_1="235"
SIP_PASS_1="password"
SIP_SRC_PORT_1="5060"
SIP_PRXY_ADDR_1="10.10.66.250"
SIP_PRXY_PORT_1="5060"
SIP_RGSTR_ADDR_1="10.10.66.250"
SIP_RGSTR_PORT_1="5060"
SIP_OUTPROXY_ADDR_1="10.10.66.250"
SIP_OUTPROXY_PORT_1=“5060"
DISPLAY_NAME_2=”“
PHONE_NUMBER_2=”“
SIP_AUTHID_2=”“
SIP_PASS_2=”"
SIP_SRC_PORT_2=“5062"
SIP_PRXY_ADDR_2=”"
SIP_PRXY_PORT_2=“5070"
SIP_RGSTR_ADDR_2=”"
SIP_RGSTR_PORT_2=“5070"
SIP_OUTPROXY_ADDR_2=”"
SIP_OUTPROXY_PORT_2=“5070"
DISPLAY_NAME_3=”“
PHONE_NUMBER_3=”“
SIP_AUTHID_3=”“
SIP_PASS_3=”"
SIP_SRC_PORT_3=“5063"
SIP_PRXY_ADDR_3=”"
SIP_PRXY_PORT_3=“5080"
SIP_RGSTR_ADDR_3=”"
SIP_RGSTR_PORT_3=“5080"
SIP_OUTPROXY_ADDR_3=”"
SIP_OUTPROXY_PORT_3=“5080"
DISPLAY_NAME_4=”“
PHONE_NUMBER_4=”“
SIP_AUTHID_4=”“
SIP_PASS_4=”"
SIP_SRC_PORT_4=“5064"
SIP_PRXY_ADDR_4=”"
SIP_PRXY_PORT_4=“5090"
SIP_RGSTR_ADDR_4=”"
SIP_RGSTR_PORT_4=“5090"
SIP_OUTPROXY_ADDR_4=”"
SIP_OUTPROXY_PORT_4="5090"
NTP_PORT="123"
TIME_SYNC_INTVL="60"
TIME_QUERY_INTVL="43200"
DST_START_MONTH="3"
DST_START_ORDINAL_DAY="2"
DST_START_DAY_OF_WEEK="0"
DST_START_TIME="120"
DST_STOP_MONTH="10"
DST_STOP_ORDINAL_DAY="2"
DST_STOP_DAY_OF_WEEK="0"
DST_STOP_TIME=“120"
LOCAL_TIME_ZONE_POSIX=”"
SYSLOG_ADDR="logserver.example.com"
SYSLOG_PORT="514"
SYSLOG_EVENT_SIP="0"
SYSLOG_EVENT_CFG="0"
SYSLOG_EVENT_VOIP="0"
SYSLOG_EVENT_TEL="0"
SYSLOG_RTPSMLY_INTVL_1="20"
SYSLOG_RTPSMLY_INTVL_2="20"
OPTION66_ENABLE="Y"
OPTION66_REBOOT="N"
PROVISION_ENABLE=“Y"
CFG_FILE_KEY2=”“
CFG_FILE_KEY3=”"
CFG_FILE_KEY_LENGTH="128"
CFG_CYCLIC="N"
CFG_CYCLIC_INTVL="10080"
CFG_RTRY_INTVL=“30"
CFG_RESYNC_TIME=”"
CFG_RESYNC_FROM_SIP=“check-sync"
ACS_URL=”“
ACS_USER_ID=”“
ACS_PASS=”"
PERIODIC_INFORM_ENABLE="N"
PERIODIC_INFORM_INTERVAL="86400"
PERIODIC_INFORM_TIME=“0001-01-01T00:00:00Z"
CON_REQ_USER_ID=”“
CON_REQ_PASS=”"
CONNECTION_TYPE="1"
DHCP_DNS_ENABLE=“N"
STATIC_IP_ADDRESS=”“
STATIC_SUBNET=”“
STATIC_GATEWAY=”“
USER_DNS1_ADDR=”“
USER_DNS2_ADDR=”"
DNS_QRY_PRLL="Y"
DNS_PRIORITY=“N"
DNS1_ADDR=”“
DNS2_ADDR=”"
VLAN_ENABLE="N"
VLAN_ID_IP_PHONE="2"
VLAN_PRI_IP_PHONE="7"
VLAN_ID_PC="1"
VLAN_PRI_PC="0"
HTTPD_PORTOPEN_AUTO="Y"
HTTP_VER="1"
HTTP_USER_AGENT="Panasonic_{MODEL}/{fwver} ({mac})"
HTTP_SSL_VERIFY=“0"
CFG_ROOT_CERTIFICATE_PATH=”“
STUN_SERV_ADDR=”"
STUN_SERV_PORT=“3478"
STUN_2NDSERV_ADDR=”"
STUN_2NDSERV_PORT="3478"
NW_SETTING_ENABLE="Y"
CUSTOM_WEB_PAGE="0"
VM_SUBSCRIBE_ENABLE="N"
FIRSTDIGIT_TIM="30"
INTDIGIT_TIM="5"
MACRODIGIT_TIM=“5"
INTERNATIONAL_ACCESS_CODE=”“
COUNTRY_CALLING_CODE=”“
NATIONAL_ACCESS_CODE=”"
DEFAULT_LINE_SELECT="1"
DATA_LINE_MODE=“N"
NUM_PLAN_PICKUP_DIRECT=”**"
TALK_PACKAGE="N"
HOLD_PACKAGE="N"
AUTO_ANS_RING_TIM="5"
RINGING_OFF_SETTING_ENABLE="Y"
AUTO_CALL_HOLD="N"
REDIALKEY_CALLLOG_ENABLE="N"
ONHOOK_TRANSFER_ENABLE="Y"
DISCONNECTION_MODE="1"
TONE_LEN_DISCONNECT_HANDSET="10"
TONE_LEN_DISCONNECT_HANDSFREE="3"
KEY_PAD_TONE="Y"
DIAL_TONE1_FRQ="350,440"
DIAL_TONE1_GAIN="0"
DIAL_TONE1_RPT="0"
DIAL_TONE1_TIMING="60,0"
DIAL_TONE2_FRQ="350,440"
DIAL_TONE2_GAIN="0"
DIAL_TONE2_RPT="0"
DIAL_TONE2_TIMING="60,0"
DIAL_TONE4_FRQ="350,440"
DIAL_TONE4_GAIN="0"
DIAL_TONE4_RPT="0"
DIAL_TONE4_TIMING="560,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,0"
BUSY_TONE_FRQ="480,620"
BUSY_TONE_GAIN="0"
BUSY_TONE_RPT="1"
BUSY_TONE_TIMING="60,500,440"
REORDER_TONE_FRQ="480,620"
REORDER_TONE_GAIN="0"
REORDER_TONE_RPT="1"
REORDER_TONE_TIMING="60,250,190"
RINGBACK_TONE_FRQ="440,480"
RINGBACK_TONE_GAIN="0"
RINGBACK_TONE_RPT="1"
RINGBACK_TONE_TIMING="60,2000,3940"
HOLD_ALARM_FRQ="425"
HOLD_ALARM_GAIN="0"
HOLD_ALARM_RPT="1"
HOLD_ALARM_TIMING="120,14880"
CW_TONE1_FRQ="425"
CW_TONE1_GAIN="0"
CW_TONE1_RPT="1"
CW_TONE1_TIMING="120,120,120,120,120,14400"
HOLD_TONE_FRQ="425"
HOLD_TONE_GAIN="0"
HOLD_TONE_RPT="1"
HOLD_TONE_TIMING="500,190,190,190,2890"
BELL_CORE_PATTERN1_TIMING="2000,4000"
BELL_CORE_PATTERN2_TIMING="800,400,800,4000"
BELL_CORE_PATTERN3_TIMING="400,200,400,200,800,4000"
BELL_CORE_PATTERN4_TIMING="300,200,1000,200,300,4000"
BELL_CORE_PATTERN5_TIMING="500"
DISPLAY_NAME_REPLACE="Y"
NUMBER_MATCHING_LOWER_DIGIT="7"
NUMBER_MATCHING_UPPER_DIGIT="10"
DISPLAY_DATE_PATTERN="1"
DISPLAY_TIME_PATTERN="1"
DEFAULT_LANGUAGE="en-US"
EXTENSION_PIN="0000000000"
POUND_KEY_DELIMITER_ENABLE=“Y"
ADJDATA_GAIN=”"
CODEC_G711_REQ="1"
CODEC_G729_PARAM="0"
RTP_PORT_MIN="16000"
RTP_PORT_MAX=“20000"
RTP_PTIME=“20"
OUTBANDDTMF_VOL=”-5"
INBANDDTMF_VOL=”-5"
TELEVENT_PAYLOAD="101"
DTMF_SIGNAL_LEN="180"
DTMF_INTDIGIT_TIM="90"
RETURN_VOL_SET_DEFAULT_ENABLE="N"
FLASH_RECALL_TERMINATE="Y"
FLASHHOOK_CONTENT_TYPE="Signal"
VOICE_MESSAGE_AVAILABLE="Y"
SIP_USER_AGENT="Panasonic_{MODEL}/{fwver} ({mac})"
SIP_RESPONSE_CODE_DND="403"
SIP_RESPONSE_CODE_CALL_REJECT="603"
CODEC_ENABLE0_1="Y"
CODEC_ENABLE1_1="Y"
CODEC_ENABLE2_1="Y"
CODEC_ENABLE3_1="Y"
CODEC_ENABLE4_1="Y"
CODEC_PRIORITY0_1="1"
CODEC_PRIORITY1_1="1"
CODEC_PRIORITY2_1="1"
CODEC_PRIORITY3_1="1"
CODEC_PRIORITY4_1="1"
DSCP_RTP_1="0"
RTCP_INTVL_1="5"
MAX_DELAY_1="20"
MIN_DELAY_1="2"
NOM_DELAY_1="2"
RTCP_ENABLE_1="N"
RTCP_SEND_BY_SDP_1="0"
RTP_CLOSE_ENABLE_1="Y"
OUTBANDDTMF_1="Y"
RFC2543_HOLD_ENABLE_1="Y"
DIAL_PLAN_NOT_MATCH_ENABLE_1="N"
SHARED_CALL_ENABLE_1="N"
FWD_DND_SYNCHRO_ENABLE_1=“N"
RESOURCELIST_URI_1=”"
CW_ENABLE_1="Y"
HOLD_SOUND_PATH_1=“0"
SIP_URI_1=”"
LINE_ENABLE_1="Enabled"
SIP_SVCDOMAIN_1="10.10.66.250"
REG_EXPIRE_TIME_1="3600"
REG_INTERVAL_RATE_1="90"
SIP_SESSION_TIME_1="0"
SIP_SESSION_METHOD_1="0"
DSCP_SIP_1="0"
SIP_TIMER_T1_1="500"
SIP_TIMER_T2_1="4"
SIP_TIMER_T4_1="0"
SIP_FOVR_NORSP_1="Y"
SIP_FOVR_MAX_1="4"
SIP_REFRESHER_1="0"
SIP_DNSSRV_ENA_1=“Y"
SIP_UDP_SRV_PREFIX_1=”_sip._udp.“
SIP_TCP_SRV_PREFIX_1=”_sip._tcp."
SIP_100REL_ENABLE_1="N"
SIP_INVITE_EXPIRE_1="0"
SIP_18X_RTX_INTVL_1=“0"
SIP_PRSNC_ADDR_1=”"
SIP_PRSNC_PORT_1=“5060"
SIP_2NDPRSNC_ADDR_1=”"
SIP_2NDPRSNC_PORT_1="5060"
USE_DEL_REG_OPEN_1="N"
USE_DEL_REG_CLOSE_1="N"
PORT_PUNCH_INTVL_1="0"
SIP_REQURI_PORT_1="Y"
SIP_ADD_RPORT_1="N"
SIP_SUBS_EXPIRE_1="3600"
SUB_RTX_INTVL_1="10"
REG_RTX_INTVL_1="10"
SIP_P_PREFERRED_ID_1="N"
SIP_PRIVACY_1="N"
ADD_USER_PHONE_1=“N"
SDP_USER_ID_1=”-"
SUB_INTERVAL_RATE_1="90"
SIP_TRANSPORT_1="0"
SIP_ANM_DISPNAME_1="1"
SIP_ANM_USERNAME_1="0"
SIP_ANM_HOSTNAME_1="N"
SIP_DETECT_SSAF_1="N"
SIP_CONTACT_ON_ACK_1="N"
SIP_TIMER_B_1="32000"
SIP_TIMER_D_1="5000"
SIP_TIMER_F_1="32000"
SIP_TIMER_H_1="32000"
SIP_TIMER_J_1="5000"
ADD_TRANSPORT_UDP_1="N"
ADD_EXPIRES_HEADER_1="Y"
SIP_HOLD_HOLDRECEIVE_1=“Y"
SIP_ADD_DIVERSION_1=“1"
FLEX_BUTTON_FACILITY_ACT1=”“
FLEX_BUTTON_FACILITY_ARG1=”“
FLEX_BUTTON_QUICK_DIAL1=”“
FLEX_BUTTON_LABEL1=”“
FLEX_BUTTON_FACILITY_ACT2=”“
FLEX_BUTTON_FACILITY_ARG2=”“
FLEX_BUTTON_QUICK_DIAL2=”“
FLEX_BUTTON_LABEL2=”“
FLEX_BUTTON_FACILITY_ACT3=”“
FLEX_BUTTON_FACILITY_ARG3=”“
FLEX_BUTTON_QUICK_DIAL3=”“
FLEX_BUTTON_LABEL3=”“
FLEX_BUTTON_FACILITY_ACT4=”“
FLEX_BUTTON_FACILITY_ARG4=”“
FLEX_BUTTON_QUICK_DIAL4=”“
FLEX_BUTTON_LABEL4=”“
FLEX_BUTTON_FACILITY_ACT5=”“
FLEX_BUTTON_FACILITY_ARG5=”“
FLEX_BUTTON_QUICK_DIAL5=”“
FLEX_BUTTON_LABEL5=”“
FLEX_BUTTON_FACILITY_ACT6=”“
FLEX_BUTTON_FACILITY_ARG6=”“
FLEX_BUTTON_QUICK_DIAL6=”“
FLEX_BUTTON_LABEL6=”“
FLEX_BUTTON_FACILITY_ACT7=”“
FLEX_BUTTON_FACILITY_ARG7=”“
FLEX_BUTTON_QUICK_DIAL7=”“
FLEX_BUTTON_LABEL7=”“
FLEX_BUTTON_FACILITY_ACT8=”“
FLEX_BUTTON_FACILITY_ARG8=”“
FLEX_BUTTON_QUICK_DIAL8=”“
FLEX_BUTTON_LABEL8=”“
FLEX_BUTTON_FACILITY_ACT9=”“
FLEX_BUTTON_FACILITY_ARG9=”“
FLEX_BUTTON_QUICK_DIAL9=”“
FLEX_BUTTON_LABEL9=”“
FLEX_BUTTON_FACILITY_ACT10=”“
FLEX_BUTTON_FACILITY_ARG10=”“
FLEX_BUTTON_QUICK_DIAL10=”“
FLEX_BUTTON_LABEL10=”“
FLEX_BUTTON_FACILITY_ACT11=”“
FLEX_BUTTON_FACILITY_ARG11=”“
FLEX_BUTTON_QUICK_DIAL11=”“
FLEX_BUTTON_LABEL11=”“
FLEX_BUTTON_FACILITY_ACT12=”“
FLEX_BUTTON_FACILITY_ARG12=”“
FLEX_BUTTON_QUICK_DIAL12=”“
FLEX_BUTTON_LABEL12=”“
FLEX_BUTTON_FACILITY_ACT13=”“
FLEX_BUTTON_FACILITY_ARG13=”“
FLEX_BUTTON_QUICK_DIAL13=”“
FLEX_BUTTON_LABEL13=”“
FLEX_BUTTON_FACILITY_ACT14=”“
FLEX_BUTTON_FACILITY_ARG14=”“
FLEX_BUTTON_QUICK_DIAL14=”“
FLEX_BUTTON_LABEL14=”“
FLEX_BUTTON_FACILITY_ACT15=”“
FLEX_BUTTON_FACILITY_ARG15=”“
FLEX_BUTTON_QUICK_DIAL15=”“
FLEX_BUTTON_LABEL15=”“
FLEX_BUTTON_FACILITY_ACT16=”“
FLEX_BUTTON_FACILITY_ARG16=”“
FLEX_BUTTON_QUICK_DIAL16=”“
FLEX_BUTTON_LABEL16=”“
FLEX_BUTTON_FACILITY_ACT17=”“
FLEX_BUTTON_FACILITY_ARG17=”“
FLEX_BUTTON_QUICK_DIAL17=”“
FLEX_BUTTON_LABEL17=”“
FLEX_BUTTON_FACILITY_ACT18=”“
FLEX_BUTTON_FACILITY_ARG18=”“
FLEX_BUTTON_QUICK_DIAL18=”“
FLEX_BUTTON_LABEL18=”“
FLEX_BUTTON_FACILITY_ACT19=”“
FLEX_BUTTON_FACILITY_ARG19=”“
FLEX_BUTTON_QUICK_DIAL19=”“
FLEX_BUTTON_LABEL19=”“
FLEX_BUTTON_FACILITY_ACT20=”“
FLEX_BUTTON_FACILITY_ARG20=”“
FLEX_BUTTON_QUICK_DIAL20=”“
FLEX_BUTTON_LABEL20=”“
FLEX_BUTTON_FACILITY_ACT21=”“
FLEX_BUTTON_FACILITY_ARG21=”“
FLEX_BUTTON_QUICK_DIAL21=”“
FLEX_BUTTON_LABEL21=”“
FLEX_BUTTON_FACILITY_ACT22=”“
FLEX_BUTTON_FACILITY_ARG22=”“
FLEX_BUTTON_QUICK_DIAL22=”“
FLEX_BUTTON_LABEL22=”“
FLEX_BUTTON_FACILITY_ACT23=”“
FLEX_BUTTON_FACILITY_ARG23=”“
FLEX_BUTTON_QUICK_DIAL23=”“
FLEX_BUTTON_LABEL23=”“
FLEX_BUTTON_FACILITY_ACT24=”“
FLEX_BUTTON_FACILITY_ARG24=”“
FLEX_BUTTON_QUICK_DIAL24=”“
FLEX_BUTTON_LABEL24=””

Hi,

I have solved this issue, by default the endpoint manager does not set up a line but the phone needs one. so you have to assign one of the flex buttons to do this. the code when correct looks like this in the CFG file

FLEX_BUTTON_FACILITY_ACT1="X_PANASONIC_IPTEL_DN"
FLEX_BUTTON_FACILITY_ARG1=“1,1"
FLEX_BUTTON_QUICK_DIAL1=”"
FLEX_BUTTON_LABEL1=“Line 1”

Regards

Simon