guss23
(GustavoP23)
August 27, 2014, 12:40pm
1
Hi qmetric guys!! I’m trying the new agent’s page and it is great but I’m not able to make the new integrated softphone work with freepbx… I know that’s a beta feature but I’d like to try it!
thanks! gus
kbeq
(Kbeq)
August 27, 2014, 12:46pm
2
You need to provide your environment (API versions…) and describe of “not working”. I am saying early here, before the admins get angry
Hi Gustavo,
thank you for contacting us and for your interest in QueueMetrics.
As kbeq already said, if you could give us more information about your system it would be much more easy for us to help you.
What’s not working exactly?
The softphone appears on the agent’s page?
Meanwhile I’m sending the link to a manual about QueueMetrics’ softphone integration with FreePBX:
# QueueMetrics + WebRTC + FreePBX how to
_Author: Marco Signorini_
This file is a step by step guide to integrate Icon, the new QueueMetrics agent realtime page with embedded WebRTC softphone, with FreePBX.
## Step 1: Install FreePBX
* Download FreePBX BETA-6.12.65-13 (we tested the 32 bit version) and proceed installing the ISO as usual. Select FreePBX 6.12.65 with Asterisk 12, Full Install.
Asterisk 12.3.2 will be installed.
## Step 2: Installing QueueMetrics with Espresso
* Open an SSH session pointing your SSH client to the FreePBX machine.
* Type wget -P /etc/yum.repos.d http://yum.loway.ch/loway.repo
* Install QueueMetrics by typing yum install queuemetrics-espresso
The yum command will download QueueMetrics and all of its dependencies and install them on your system. This may take a while, depending on your internet connection speed. When asked to confirm the installation, type "y" to proceed.
When the installation is complete, you will have to point your browser to the address http://myserver:8080/queuemetrics and you should see the QueueMetrics home page (you will be asked to accept the EULA first).
Log in as demoadmin with password demo; if you don't see any errors, then your system is correctly configured.
## Step 3: Configure an inbound queue in FreePBX
* Access to the FreePBX configuration panel and click on Applications->Queues menu.
This file has been truncated. show original
Compatibility:
Regards
Loway Team