Thanks for your reply . Let me take an example here :
Extensions 170001 to 170005 :
a.Outbound by Trunk 1 ;
b.If someone call in , can inbound route only transfer to one of these 5 extensions ?
2 Extensions 170006 to 170010 :
a.Outbound by Trunk 2 ;
b.If someone call in , can inbound route only transfer to one of these 5 extensions ?
Hi Avayax,
Thanks for your reply . Sorry about my description.
I mean :
We have 6-digit extensions which begin with 17 and 18 .
We have 2 inbound routes .
When we call to one of the inbound routes from PSTN , it can be transferrd to IVR .
In IVR , we enabled “Enable Direct Dial” , so that we can dial to extension directly .
But now ,we don’t need to transfer to extensions begin with 18 .
Do you know how to setup ?