How to place Holiday Announcements?

General Help
1

I am using FreePBX (2.11.0.38) GUI and I have already recorded our Thanksgiving Announcement, but I am lost on where to place the announcement. I received a crash-course on how the basics work in the system but didn’t get to the holiday placement before my predecessor left. If there is somewhere someone could direct me to i would deeply appreciate it!

Thanks,
Scotty

2

Where do calls go now?

IVR?
Ring group?
Canada?

3

IVR then Canada…LOL

IVR is where the regular everyday announcements go. So when I replace replace that MAIN announcement with the holiday one, after it’s done it won’t play the IVR choices.

4

The IVR choices are not automated. It is all based on hat the user records. So your main greeting says press 1 for foo, 2 for bar… this is because that’s how you recorded it and is unrelated to the actual options.

You can just change the greeting. Note if someone presses 1 that will work as it is programmed.

You can set the recording as an announcement that passes to hangup or a voicemail box if you want. Then in inbound route point it to the announcement rather than the IVR

5

Thank You James!! Got it up and running after thinking logically about it. Mr. Spock would be proud!