Getting Wrong Password Error using Polycom 330

General Help
1

For some reason I keep getting a wrong password error:

[2014-09-12 11:30:42] NOTICE[2341]: chan_sip.c:27627 handle_request_subscribe: Failed to authenticate device “Testy” sip:[email protected];tag=1936950E-1C195E13 for SUBSCRIBE
[2014-09-12 11:30:53] NOTICE[2341]: chan_sip.c:28003 handle_request_register: Registration from ‘sip:[email protected]’ failed for ‘10.1.16.163:5060’ - Wrong password

Here’s part of the Polycom 330 Configuration File:

<reg
  reg.1.displayName="Testy"
  reg.1.address="504"
  reg.1.server.1.address="10.1.16.253"
  reg.1.server.1.port="5060"
  reg.1.server.1.register="1"
  reg.1.server.1.expires="3600"
  reg.1.label="Testy"
  reg.1.type="private"
  reg.1.thirdPartyName=""
  reg.1.auth.userId="504"
  reg.1.auth.password="3a8beae97602c0555fe80b38091da557"

  reg.1.outboundProxy.address=""
  reg.1.outboundProxy.port="5090"
  reg.1.outboundProxy.transport="UDPOnly"
  reg.1.ringType="2"
  reg.1.lineKeys="1"/>

Here’s the entry in sip_additional.conf

[504]
deny=0.0.0.0/0.0.0.0
secret=3a8beae97602c0555fe80b38091da557
dtmfmode=rfc2833
canreinvite=no
context=from-internal
host=dynamic
trustrpid=yes
sendrpid=no
type=friend
nat=no
port=5060
qualify=yes
qualifyfreq=60
transport=udp
avpf=no
icesupport=no
encryption=no
callgroup=
pickupgroup=
dial=SIP/504
mailbox=504@device
permit=0.0.0.0/0.0.0.0
callerid=Testy <504>
callcounter=yes
faxdetect=no
cc_monitor_policy=generic

They’re both matching so I’m not sure why it’s happening. Both the phone and the pbx is behind a TZ 215 firewall on an internal network.

2

It looks like it is trying to authenticate as tasty not 504

3

Not sure where you see that James. Auth ID is 504

Password might be too long for the old Polycom firmware on that model.

4

Give or take the odd typo, he sees it here:

[2014-09-12 11:30:42] NOTICE[2341]: chan_sip.c:27627
handle_request_subscribe: Failed to authenticate device “Testy”
;tag=1936950E-1C195E13 for SUBSCRIBE

5

May have been hungry

6

You probably want

auth=md5

in your [504] extension settings

7

I originally had a shorter password and it didn’t work. I also have updated the firmware via the endpoint package manager. I’m not sure where to set auth=md5. I don’t see that option in the extensions settings within FreePBX.