We are using FreePBX12. Our users have recorded personal voicemail greetings. However when a caller get puts through to voicemail, they firstly hear the personal greeting and then the standard voicemail prompts.
The standard voicemail prompts have been disabled in the voicemail admin/dialplan behaviour, and individual on the user’s extension in the VMX locator. However, the standard prompts are still being played.
How do we turn off the standard voicemail prompts?