Fax Module wrong Extension/CID

Hi again

I am having problems with a new creation of a fax user with the latest beta - after creating a new extension (with user) the fax-tab is showing up in the UCP and behaves normally, but:

  • sending faxes is not possible (stuck at the routes, probably no correct CID set).
  • receiving faxes is not possible either (transmission works good, fax is saved as tif-File but not displayed in the UCP).

Best wishes

Bastolino

Attached: A sample outgoing fax:

-- Executing [0654321@from-internal:1] Macro("Local/0654321@from-internal-00000003;2", "user-callerid,LIMIT") in new stack
-- Called 0654321@from-internal
-- Executing [s@macro-user-callerid:1] Set("Local/0654321@from-internal-00000003;2", "TOUCH_MONITOR=1443980956.19") in new stack
-- Executing [s@macro-user-callerid:2] Set("Local/0654321@from-internal-00000003;2", "AMPUSER=7") in new stack
-- Executing [s@macro-user-callerid:3] GotoIf("Local/0654321@from-internal-00000003;2", "0?report") in new stack
-- Executing [s@macro-user-callerid:4] ExecIf("Local/0654321@from-internal-00000003;2", "1?Set(REALCALLERIDNUM=7)") in new stack
-- Executing [s@macro-user-callerid:5] Set("Local/0654321@from-internal-00000003;2", "AMPUSER=") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("Local/0654321@from-internal-00000003;2", "0?limit") in new stack
-- Executing [s@macro-user-callerid:7] Set("Local/0654321@from-internal-00000003;2", "AMPUSERCIDNAME=") in new stack
-- Executing [s@macro-user-callerid:8] GotoIf("Local/0654321@from-internal-00000003;2", "1?report") in new stack
-- Goto (macro-user-callerid,s,16)
-- Executing [s@macro-user-callerid:16] GotoIf("Local/0654321@from-internal-00000003;2", "1?continue") in new stack
-- Goto (macro-user-callerid,s,30)
-- Executing [s@macro-user-callerid:30] Set("Local/0654321@from-internal-00000003;2", "CALLERID(number)=7") in new stack
-- Executing [s@macro-user-callerid:31] Set("Local/0654321@from-internal-00000003;2", "CALLERID(name)=+49 8765 4321-222") in new stack
-- Executing [s@macro-user-callerid:32] Set("Local/0654321@from-internal-00000003;2", "CDR(cnum)=7") in new stack
-- Executing [s@macro-user-callerid:33] Set("Local/0654321@from-internal-00000003;2", "CDR(cnam)=+49 8765 4321-222") in new stack
-- Executing [s@macro-user-callerid:34] Set("Local/0654321@from-internal-00000003;2", "CHANNEL(language)=en") in new stack
-- Executing [s@macro-user-callerid:35] GosubIf("Local/0654321@from-internal-00000003;2", "0?app-check-classofservce,s,1()") in new stack
-- Executing [0654321@from-internal:2] Set("Local/0654321@from-internal-00000003;2", "ROUTEUSER=") in new stack
-- Executing [0654321@from-internal:3] GotoIf("Local/0654321@from-internal-00000003;2", "1?notblind") in new stack
-- Goto (from-internal,0654321,6)
-- Executing [0654321@from-internal:6] GotoIf("Local/0654321@from-internal-00000003;2", "0?,0654321,2:outbound-allroutes,0654321,2") in new stack
-- Goto (outbound-allroutes,0654321,2)
-- Auto fallthrough, channel 'Local/0654321@from-internal-00000003;2' status is 'UNKNOWN'

You have extension routes set and are blocking the route. This has nothing to do with faxing

Hi Andrew

that I already mentioned.
As I also mentioned I guess that the outbound CallerID was not set correctly by the fax and I do think this is the reason for being stuck at the routes.
The correct outCID should be 222 (as the user is linked to extension 222). I miss a field to set the outbound CID for faxing.

Best wishes

Bastolino

Issue fixed in Module Fax v.13.0.21/FaxPro v13.0.20!

1 Like

Yup I fixed it after I read this then I couldn’t find this thread again.

Hey Andrew,
this Version 13.0.21 is the latest for now, am I correct?