I have a user on my system where when I call them it rings. Even after they pick up, it continue rning for me, and they get a dial tone.
They can make outgoing calls with no problem.
Incomign calls have never worked.
We are using Cisco STA122 and STA112 ATA boxes.
We programmed all the ATA boxes the same way including the one that I used to call the other one. WE did nto touch any of the advanced configureationoptions. We entered in only 3 pieces of information:
extension #
password
domain where the server is
Any ideas as to why the extension might not be working.
I will say as wel that this ATA box has 2 extensions that are configured. They are configured the same way and they both do not work.
We even reset the ATA box and reprogrammed it. Same problem.
I might think that one, but 2 brand new ATA boxes? This is why I tested a second one, to dismiss this idea.
I will be trying one of them in another house in a couple of days. If they work, then it is the home set up. If it does not work, then, it might be the box.
Almost certainly an incorrect setup of your intermediary routers, as always disable any SIP “Helper” functions on them (by whatever name the are called) and rely on asterisk’s built-in natting translations.