Dynamic Agent Hints not working

I am unable to get the BLF working for Dynamic Agents,
I create a blf button on my yealink phone with *45201 *8000 (no spaces) and it doesn’t light up when I log in, all other blf’s on the phone for other applications work, A static agent with a BLF for pause will work.

FREEPBX DISTRO 5.211.65-15

Connected to Asterisk 11.11.0 currently running on FPBX-Office (pid = 1855)
FPBX-OfficeCLI> database show CustomDevstate
/CustomDevstate/QUEUE210
: NOT_INUSE
/CustomDevstate/TC1 : NOT_INUSE
/CustomDevstate/TC2 : NOT_INUSE
/CustomDevstate/TCSTICKY1 : NOT_INUSE
/CustomDevstate/TCSTICKY2 : NOT_INUSE
5 results found.
FPBX-Office*CLI> core show function DEVSTATE
No function by that name registered.
Command ‘core show function DEVSTATE’ failed.

FPBX-Office*CLI> core show hints

-= Registered Asterisk Dial Plan Hints =-
       *47*204*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
       *47*200*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
                207@ext-local           : SIP/207,CustomPresen  State:Idle            Watchers  1
                206@ext-local           : ,CustomPresence:206   State:Unavailable     Watchers  0
                205@ext-local           : SIP/205,CustomPresen  State:Idle            Watchers  1
                204@ext-local           : SIP/204,CustomPresen  State:Idle            Watchers  1
                203@ext-local           : SIP/203,CustomPresen  State:Unavailable     Watchers  1
                202@ext-local           : SIP/202,CustomPresen  State:Idle            Watchers  1
       *46*202*8000@ext-queues          : qpause:8000:Local/20  State:Unavailable     Watchers  0
                201@ext-local           : SIP/201,CustomPresen  State:Idle            Watchers  2
                200@ext-local           : SIP/200,CustomPresen  State:Idle            Watchers  4
            *47*250@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
                209@ext-local           : SIP/209,CustomPresen  State:Idle            Watchers  1
                208@ext-local           : SIP/208,CustomPresen  State:Idle            Watchers  1
             *84250@ext-local           : ccss:SIP/250          State:Unavailable     Watchers  0
                210@ext-local           : SIP/210,CustomPresen  State:Idle            Watchers  1
            *47*204@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*205@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*207@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*200@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*201@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*202@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*203@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
                702@park-hints          : park:702@parkedcalls  State:Unavailable     Watchers  4
                703@park-hints          : park:703@parkedcalls  State:Idle            Watchers  0
                701@park-hints          : park:701@parkedcalls  State:Unavailable     Watchers  2
            *47*208@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*209@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
                704@park-hints          : park:704@parkedcalls  State:Idle            Watchers  0
                999@ext-local           : ,CustomPresence:999   State:Unavailable     Watchers  0
       *47*202*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
       *47*205*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
       *47*201*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*210@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
             *84210@ext-local           : ccss:SIP/210          State:Unavailable     Watchers  0
       *46*210*8000@ext-queues          : qpause:8000:Local/21  State:Idle            Watchers  0
             *84208@ext-local           : ccss:SIP/208          State:Unavailable     Watchers  0
             *84209@ext-local           : ccss:SIP/209          State:Unavailable     Watchers  0
             *84206@ext-local           : ccss:                 State:Idle            Watchers  0
             *84207@ext-local           : ccss:SIP/207          State:Unavailable     Watchers  0
             *84204@ext-local           : ccss:SIP/204          State:Unavailable     Watchers  0
             *84205@ext-local           : ccss:SIP/205          State:Unavailable     Watchers  0
             *84202@ext-local           : ccss:SIP/202          State:Unavailable     Watchers  0
             *84203@ext-local           : ccss:SIP/203          State:Unavailable     Watchers  0
             *84200@ext-local           : ccss:SIP/200          State:Unavailable     Watchers  0
             *84201@ext-local           : ccss:SIP/201          State:Unavailable     Watchers  0
            *45*202@ext-queues          : Custom:QUEUE202*8000  State:Idle            Watchers  0
            *45*201@ext-queues          : Custom:QUEUE201*8000  State:Idle            Watchers  0
             *84999@ext-local           : ccss:                 State:Idle            Watchers  0
       *47*207*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
                281@ext-local           : SIP/281,CustomPresen  State:Idle            Watchers  1
                280@ext-local           : ,CustomPresence:280   State:Unavailable     Watchers  0
       *46*201*8000@ext-queues          : qpause:8000:Local/20  State:Idle            Watchers  1
       *47*203*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
                750@ext-local           : MulticastRTP/basic/2  State:Unavailable     Watchers  1
       *47*250*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *47*281@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
       *47*281*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
            *46*201@ext-queues          : qpause:8000:Local/20  State:Idle            Watchers  0
            *46*202@ext-queues          : qpause:8000:Local/20  State:Unavailable     Watchers  0
            *46*210@ext-queues          : qpause:8000:Local/21  State:Idle            Watchers  1
       *47*208*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
             *98210@app-dialvm          : MWI:210@default       State:Idle            Watchers  0
      auto_hint_207@from-internal       : SIP/207,CustomPresen  State:Idle            Watchers  0
       *47*210*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0
             *98999@app-dialvm          : MWI:999@default       State:Idle            Watchers  4
             *85700@park-hints          : park:701@parkedcalls  State:Idle            Watchers  0
             *98201@app-dialvm          : MWI:201@default       State:Idle            Watchers  0
             *98200@app-dialvm          : MWI:200@default       State:Idle            Watchers  0
             *98207@app-dialvm          : MWI:207@default       State:Idle            Watchers  0
             *84750@ext-local           : ccss:MulticastRTP/ba  State:Unavailable     Watchers  0
                250@ext-local           : SIP/250,CustomPresen  State:Unavailable     Watchers  1
             *98206@app-dialvm          : MWI:206@default       State:Idle            Watchers  4
             *84280@ext-local           : ccss:                 State:Idle            Watchers  0
             *84281@ext-local           : ccss:SIP/281          State:Unavailable     Watchers  0
                *85@park-hints          : park:701@parkedcalls  State:Idle            Watchers  0
       *47*209*8000@ext-queues          : Queue:8000            State:Unavailable     Watchers  0

  • 77 hints registered
    FPBX-Office*CLI>

Do you have the agent defined as a dynamic member in the queue settings in FreePBX for that queue?

Yes I have 201 & 202 as dynamic and 210 as static. this is a test system which is the exact same distro as my client that is having the problem and I am able to replicate the same issue.

gary.

Problem fixed, I had to enable Enable Custom Device States in System Settings.

gary