Nucleus
(BlazeStar)
October 6, 2014, 9:25pm
1
Wierd problem, seems to be connected to our recent update to FreePBX 12.0.1rc28 (at the least the timing is there).
When users try to set their phone in DND, it goes in to “extended leave” instead, with the little plane icon.
Tried resetting to factory default and reconfiguring, it does the same.
Not a big issue but I’d like to fix it.
We user Digium Addons v2.11.0.4 and the firmware on all phones is 1.4.2.0
Nucleus
(BlazeStar)
October 7, 2014, 10:13pm
2
Anyone can help ?
In the meantime, with further testing, I noticed that all the statuses are messed up.
For example, if we try to put “Prefer CHAT” it displays the “Unavailable” icon.
Only the “AVAILABLE” status works right.
Nucleus
(BlazeStar)
October 10, 2014, 8:38pm
3
There used to be a DIGIUM sub category here… but I can’t figure out how to post in there since the “new design” of this forum…
And now all my DIGIUM + FREEPBX questions don’t get any answer anymore…
malcolmd
(Malcolm Davenport)
October 13, 2014, 9:13pm
4
What version of res_digium_phone (DPMA) are you using?
digium_phones show version
from the Asterisk CLI
Nucleus
(BlazeStar)
October 15, 2014, 7:22pm
5
Digium Addons v2.11.0.4
Is that what you need?
I guess not because I had mentioned that in my original post…
How can I find out this info you’re looking for?
ou812
October 15, 2014, 9:12pm
6
Enter what Malcolmd said in the command line and you should see something like this.
Digium Phone Module for Asterisk Version 11.0_1.6.0
Nucleus
(BlazeStar)
October 15, 2014, 9:30pm
7
Entering this in the BASH shell or in the CLI gives me this:
No such command 'res_digium_phone' (type 'core show help res_digium_phone' for other possible commands)
malcolmd
(Malcolm Davenport)
October 15, 2014, 9:49pm
8
If you’re going to use the Linux CLI, run:
asterisk -rx “digium_phones show version”
If you’re going to use the Asterisk CLI, run:
digium_phones show version
We fixed some presence bugs in DPMA 1.7 related to the use of custom presence that resulted in something exactly like you describe - and we’ve got one that can show up in some cases that we’re going to address in the forthcoming 2.1 release.
Nucleus
(BlazeStar)
October 15, 2014, 10:56pm
9
Got it:
Digium Phone Module for Asterisk Version 11.0_1.6.0
Nucleus
(BlazeStar)
October 15, 2014, 11:07pm
10
BTW I don’t have any custom presence set up, unless FreePBX does that by itself.
Nucleus
(BlazeStar)
November 4, 2014, 8:51pm
11
So I gave you the DPMA version… now what should I do ?
malcolmd
(Malcolm Davenport)
November 4, 2014, 10:54pm
12
Put the current version in place instead of 1.6.0. The current version is 2.1.1.
Nucleus
(BlazeStar)
November 4, 2014, 11:21pm
13
Hi malcomd
Thanks for your answer!
So I guess I can’t do that within the FreePBX GUI ??
malcolmd
(Malcolm Davenport)
November 5, 2014, 3:15pm
14
Negative, the res_digium_phone.so (DPMA) Asterisk module cannot be upgraded from within the FreePBX GUI.
Nucleus
(BlazeStar)
November 5, 2014, 5:31pm
15
Hi Malcom,
I followed the instructions here:
https://wiki.asterisk.org/wiki/display/DIGIUM/DPMA+Installation#DPMAInstallation-InstallationProcedure
Then:
CLI> digium_phones show version
Digium Phone Module for Asterisk Version 11.0_2.1.1
Rebooted the system, annnnnnnd : plane icons are gone !!!
Thanks
malcolmd
(Malcolm Davenport)
November 5, 2014, 6:26pm
16
Yay (some characters to reach the minimum)
1 Like
Nucleus
(BlazeStar)
December 17, 2014, 6:48pm
17
So it worked for a few days, and the planes came back.
Just checked and DPMA is 11.0_2.1.1, and firmware_1_4_2_0_package on all phones, I’m still getting the planes icons.
Any suggestion?
malcolmd
(Malcolm Davenport)
December 22, 2014, 3:37pm
18
Give me some reliable steps to reproduce what you’re seeing. Otherwise, we’re just fishing for an edge case.
Nucleus
(BlazeStar)
January 10, 2015, 7:04am
19
Hi malcolmd
Sorry for the delay, I wanted to check a few things.
Now I’ve made full factory reset on ALL the phones
I don’t know how you could reproduce the steps but I’ll give you as much info as possible, if you need more info I’ll be happy to respond.
We’re using D40s, D50s and D70s.
As I said all of them have been restored to factory default then reconfigured by provisioning to FreePBX (with the DIGIUM add-on).
We’re using FreePBX 12.0.25 with Digium Addons 2.11.0.4
Firmware is downloaded in the Digium Addons modules (latest firmware_1_4_2_0_package)
All phones are configured to download latest firmware
DPMA version is 2.1.1 (latest)
Now ALL phones, whichever model they are, display a PLANE when we try to set the status to DO NOT DISTURB.
In fact, any status except AVAILABLE will put a PLANE icon and extended away status.
This is quite annoying because we do use the icons to see who’s just not available (DND icon) and who’s actually away for a while (plane icon)
We don’t have any custom status.
malcolmd
(Malcolm Davenport)
January 12, 2015, 2:58pm
20
Howdy,
Great, now contact Digium’s Support department (www.digium.com/support ) and be prepared to provide them with configs and such.
Cheers