if i am wrong i will admit it, not trying to give bad info or piss anyone off, i know at least one post i read that had sangoma attached to name mentioned that they didn’t know what triggers it. My original MAC address on the on-board card hasn’t changed I just added a new dual NIC card.
As for support, if i go to the create support ticket there is no mention of commercial modules or reactivation. so how do you proceed if there isn’t a choice here, and the Freepbx choice says you have to have a positive support credit to get help, which is where i am basing my comment from. if there is a different direction i need to take it isn’t clear.
I also followed the reset instructions that lgaetz pointed me to to only have it deactivate again, which i reset it again, then after a reboot it deactivated again, now i have no resets left.
I apologize if i am ruffling feathers, i usually don’t speak out till i hit a wall.
Found the post on why I said what I said about the deactivation.
Robert