CDR showing CNUM for both CNUM and CNAM?

I have a system that seems unable to decipter CNAM from CNUM. And because of this my attempt to set up a CID prefix isn’t working. In the CDR I’m seeing “6168224220” <6168224220>, if I open up the call then the CNAM is there. While I don’t care that much about this any attempt to prefix the CNAM is not working. Any ideas?

This fixed it

Slow PRI