I have a new phone server which is doing something I can’t quite understand…
I want to have the receptionist’s phone transfer to IVR if she doesn’t answer it for x number of seconds.
NO PROBLEM, I do this all the time, just set the Optional destinations at the bottom of the extension setup.
BUT IT DOESN’T work…>!?
For some reason, her phone always rolls to voicemail on no answer… even though I have set it to roll to IVR.
Things I have tried:
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test with another extension… same issue
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Disable voicemail for her extension - IT STILL ROLLS TO VOICEMAIL if no answer
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Set optional destination to go to the Directory – still rolls to voicemail if no answer (#@)
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set optional destination to go to a dummy extension - (dummy extension rolls to IVR) - but calls to the reception still roll to voicemail on no answer
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Set all incoming calls route to IVR - IVR works fine
extensions_additional.conf: shows correctly:
exten => 5414,n,GotoIf($["${DIALSTATUS}"=“NOANSWER”]?ivr-5,s,1)
I know that one of my guys installed isymphonyv3 and a couple of other user manager things from extended repo in module administration, but I’ve uninstalled those and rebooted but still not JOY/
any ideas?
Asterisk 11.11 on Centos6
freepbx 2.11.04