I want to place people on hold while I look things up and have them listen to MOH. For now, I have to flash to another line and flash back. If it takes too long, I get the very annoying fast busy.
Can I enter dtmf tones while on the call to initiate the hold? Is there any other option. I am running FreePBX 2.8.1.4 and am new to this.
Set up a parking lot and then park the active call by using dtmf to blind transfer the call to the parking lot. It will announce the parking slot and play the caller MOH. You retrieve the call by dialing the parking slot number.
You should start by reading the documentation. The PAP2 probably has a feature code for placing people on hold.
When you decide to get a SIP Phone, I highly recommend the Aastra 6757i, which is the greatest SIP phone ever built. But, stick with Firmware version 2.6.