On our existing Alcatel system our receptionist has a console with 10 line keys. When an incoming call comes in to the queue she can see how many people are waiting depending on how many line keys are lit (upto 10)
I have an IP650 and trying to get the same to work with the 6 line keys that are available but it’s not working the way I thought it would.
I have set up a queue with the phone as a static agent. No Follow-Me or Call Forward is set. The ring strategy is ring all with Skip Busy Agents set to NO.
The IP650 is set up with one extension number and has Call Waiting enabled and in end point manager I have set the Line Keys for Line 1 to be 6.
When I ring the queue the first line key flashes, however when I ring the queue from another phone nothing displays to show that another call is waiting until I answer the first. When I answer the first the second line key lights up. If I ring in again with a 3rd call the 3rd line key does not light up until I answer the second etc etc
Is this normal behaviour or not?