During a typical work day, a particular business has two different receptionists…receptionist A and receptionist B.
Receptionist A arrives at around 6:00 AM and needs all calls to go first to her phone, then to Receptionist B’s phone (if A misses it or is on the phone), then to Receptionist B’s voicemail (if it makes it that far).
At 8:30, Receptionist B arrives and all calls need to go to her phone or her voicemail. Receptionist A is out of the equation.
How can I set this up?
Is there a way to have all calls go to Receptionist B’s phone but have Receptionist A “intercept” those calls via some dial code?
Is there time features in freepbx where one call route can be swtiched to another call route at a set time?
keep it simple. create a hunt group and make both phones ring A + B and if no answer VM to B.
so A will pick up phones 6-8:30, 8:30 and on B will get pick up the phones and if A is still around just tell her not to pick up any calls after 8:30?
Thanks for the suggestions! I decided to keep it simpler yet. I didn’t realize that FreePBX had a pickup code. Since it is a very small office situation, I’m leaving the setup the same, but Receptionist A is using the **(ext #) code to intercept the calls. Thanks for the link brk!