Call screening - what is supposed to happen to rejected calls?

General Help
1

Using 12.0.42 distro… When I use call screening, what is supposed to happen when I reject a call? I expected it to go to voice mail but it just disconnects. Is there any way to control what happens when you reject a call?

2

Not that I’m trying to sound smart, which part of “reject” were you not clear on? Redirecting the call to voicemail is accepting (vice rejecting) a call.

Looking at the /etc/asterisk/extensions_additional.conf, it appears that you’ll have to modify the privacy context to add another option (for example, 1 to continue, 2 to send to voicemail?).

If you want to start, you’re going to have to put at least some of the code in extension_override.conf or extensions_override_freepbx.conf
.

1 Like
3

It’s not good for the caller. Quite often it is a wanted call but I just can’t deal with it at the time. So I answer, hear who it is, don’t want the call, press 2 to reject, then they get hung up on. Not good. In my opinion, either reject should send to voicemail or there should be another option to send to voicemail. Maybe I’ll enter a feature request.

4

If you are not sure how to do what Dave is explaining, you might want to try and ask for an example.

This is the context you need to look at…

> [macro-privacy-mgr]
> include => macro-privacy-mgr-custom
> exten => s,1,Set(KEEPCID=${CALLERID(num)})
> exten => s,n,Set(TESTCID=${IF($["${CALLERID(num):0:1}"="+"]?${MATH(1+${CALLERID(num):1})}:${MATH(1+${CALLERID(num)})})})
> exten => s,n,ExecIf($[${LEN(${TESTCID})}=0]?Set(CALLERID(num)=))
> exten => s,n,PrivacyManager(${ARG1},${ARG2})
> exten => s,n,GotoIf($["${PRIVACYMGRSTATUS}"="FAILED"]?fail)
> exten => s,n,GosubIf($["${CALLED_BLACKLIST}"="1"]?app-blacklist-check,s,1())
> exten => s,n,Set(CALLERID(num-pres)=allowed_passed_screen)
> exten => s,n,MacroExit()
> exten => s,n(fail),Noop(STATUS: ${PRIVACYMGRSTATUS} CID: ${CALLERID(num)} ${CALLERID(name)} CALLPRES: ${CALLLINGPRES})
> exten => s,n,Playback(sorry-youre-having-problems&goodbye)
> exten => s,n,Playtones(congestion)
> exten => s,n,Congestion(20)

> exten => h,1,Hangup  ***<--- here is your hangup clause***

;--== end of [macro-privacy-mgr] ==--;