On one line you say you want to use the extension CID and on the next you are suggesting that you forced one at the trunk level…
I will assume that you want to use the extension CID since it seems to be what you want to do…
I would suggest that you look the the following things:
Are you respecting the proper format for setting a CID at the extension level?
Is it possible that you set a CID at the outbound route level?
Is it possible that you set a CID in your provider configuration screens? I don’t know if Unlimitel does this but with VoIP.ms you can force one on your account/subaccount configuration on their servers… It’s supposed to be used with ATA adapters, not with PBXes…
Sorry for beeing unclear. I just try to force the CID at the trunk level to test if CID will be passed to my provider then to the destination.
Your right, i want to use CID at the Extention level
I guess. is “TEST” <1112223333> the correct format ? I live in Canada. I’m not quite familliar with the CID format that need to be used. I found this one on this forum
yes and no. i put one and no success even if i use the “force” option. leave it blank with “allow any CID”; no luck …
i called them and my setting were correct on their control panel the whole time
does the log tell you something i missed ?
It is a log of a call i made to the support tech of my provider and they did not se the CID i’ve put at the extesion level.
Yes and no… The format is good but the number is not, the area code cannot start with a 1…
I assume however that you are using a real phone number that starts with something like 514, 438 or 450 but I could be wrong about it…
Are we talking about the trunk or outbound route(s)? You seem to use trunk terminology here…
It’s actually correct to use a caller ID hardcoded on their servers if they allow it but not if you are using a PBX… That’s actually more a config for an ATA adapter… They might or might not have checked for that…
I don’t know if your provider allows this though but I know of some that do (like VoIP.ms)…
Is the CID you are getting currently the “default” one and the only one your PBX seems to be able to send?
By the way, you mentioned having two trunks, why? A regular one and an Emergency one?
i replace “TEST” <1112223333> to a real number i own : still no luck
i’m talking baout trunk (sorry for confusion)
the CID have 3 option in their contorl panel : Dynamic, Static or Private. Dynamic is the one i use since i want to “push” my CID from the PBX.
talking about outgoing route, no CID here and override is off
i’m using two DID because i use one for my home and recover my old cellphone number since i don’t have one anymore. I also plan to port a new one in a near future since my father-in-law is pretty interested in saving on his phone bill.
The main reason why i want to use Extension CID is because i plan to do some test with him before porting his CID.
Yep, I have read about it’s use and how the caller ID must be provided when your provider requires this for authentication but his provider actually asked him to set this as he did…
Something is obviously wrong in the information they provided especially considering they let you change the caller id…
I should have questioned their suggested configuration, I did not…