AASTRA 6730i - Key tones don't work

12

Endpoint manager is still broken in FreePBX 12 13, be conservative.

13

I don’t mean the OSS EndPoint Manager, I mean the commercial module.

Is that what you are referring to?

14

Yes the commercial one is a problem yet if you use the alpha/Beta version.

15

:frowning:

It’s the single, only module I bought for this install because some phone models were not supporter by the OSS EndPoint Manager.

I didn’t know it was broken…

So I made the configuration on each individual phone by connecting to the Web GUI by IP… what a waste of time :’(

But now it’s all good!!

Thanks for the pointers guys.

16

Using non production grade software is always going to be a problem, no?

17

I don’t mean to be arguing I just want to find out: how could have I known it was not production grade?

I downloaded the latest STABLE version of FreePBX, then I bought the EndPoint Manager commercial module!

18

You would have to take that to the “commercial” forum or perhaps the “Distro” one you posted without a category.

19

Endpoint Manager is most assuredly not broken in FreePBX 12. Version 12 is the current stable version and it’s recommended that all users be running 12 for production systems. Could it be that @dicko is referring to FreePBX 13?

In any case @Nucleus, what you are trying to achieve can be done with EPM in 12 without touching the phone GUI by editing the Aastra basefile to override the default setting for Out of Band DTMF therein.

20

@lgaetz

That was indeed a typo .

21

I don’t see anything about “OUT OF BAND” option in the basefile.

Is this something I must add?

22

Correct, you must add to override the default setting. If you browse to the phone GUI, troubleshooting, you will see and option to download the local config. If you examine that file, you will see a line that looks like this:

sip out-of-band dtmf: 0

You want to edit your phone basefile with this setting, by adding the parameter “sip out-of-band dtmf” and a value of “0” (no quotes). Save changes and rebuild config.

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23

You really should not be using out-of-band. RFC2833 is what we use with all phones and I just tested on my 6731 and it works fine. It really seems either something with your firmware or the phone itself has a issue.

24

Well I don’t think I’m using it anymore… like I said above what I did to fix my problem was to uncheck the Out-of-band box, then set mode to SIP info.

Now I want to do know how to set that from the EndPoint Manager.

25

so anyone knows what setting in the basefile is related to this?

26

I already noted above how to do this. Settings, Endpoint Manager, Basefile Edit, Select the template you want to change, Select the phone model, Add Entry, and the parameter and value are as noted above. Save, rebuild config and restart phone.

27

Hi lgaetz,

Sorry for that.

When I go in
Settings > Endpoint Manager > Basefile edit
I select the Aastra 6739i

I don’t see anything like that (sip out-of-band dtmf: 0)

28

The reason you don’t see anything is because it is not there. You have to manually add the parameter with the “Add Entry” button.

29

I downgraded the firmware to 1.02 on older Aastra phones 6731i/6757 having the same problem. Fixes it every time.

30

Thank you so much Igaetz

I did the following as instructed:

CloudApp

and it worked.

1 Like
31

One more “partially” related question, if I may:

Using EPM, how can I install a FRENCH language pack on my AASTRA 6730i phones and make this language by default, so everything is provisioned?

Thanks!